Refund policy

Return Policy

 

As a small shop, Mila Baby is unable to cover return shipping costs, so customers are responsible for the shipping fees on return items.

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible, your item must be:

• In the same condition you received it
• Unworn or unused, with tags attached
• In its original packaging
• Accompanied by your receipt or proof of purchase

To start a return, please contact us at mila.babybamboo@gmail.com.

Returns should be sent to:

Mila Baby Bamboo

85114 Lamont Drive

Ethel, Ontario, N0G 1T0

Canada

You can always reach out to mila.babybamboo@gmail.com for any return-related questions.

Damages and Issues

 

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. We’ll review the issue promptly and work to make it right.

Non-Returnable Items

Unfortunately, we cannot accept returns on the following:

 

• Sale items
• Gift cards

• Pre-order items

These items are discounted or limited-run products that help us manage production quantities.

Refunds

Once we receive and inspect your return, we’ll notify you if your refund is approved.

If approved, a refund will be issued to your original payment method within 10 business days.

Please note:

• Your bank or credit card company may take additional time to process the refund.
• If more than 15 business days have passed since approval, please contact us at mila.babybamboo@gmail.com.